Policies
Last updated 14 September 2026
1. Terms of use and licence
What you are buying
DubForge is a Windows desktop application for video localization. You are buying a licence to install and use it, delivered as a download plus a licence key. You are not buying a subscription, a cloud service, or any ongoing hosted processing.
What the licence covers
- Install and use DubForge on up to two computers that you own or control.
- Use it on your own video content, and on content you have the rights to edit.
- The licence is perpetual for the version you receive. It does not expire.
The two-machine limit is stated here and in the app. It is not enforced by a hardware lock or an activation server — we ask you to respect it.
What the base licence does not cover
- Selling dubbing or localization as a service to third-party clients. Contact us before using DubForge for paid client work.
- Sharing, reselling, sublicensing or publishing your licence key.
- Rebranding or redistributing the application.
- Reverse engineering, decompiling, or circumventing the licence check.
Your content is your responsibility
DubForge is a tool. You are responsible for holding the rights to any video you process with it, and for complying with the terms of any platform you publish the result on. Do not use it to create material that impersonates a real person deceptively, or to process content you do not have permission to use.
Third-party services
Some features connect to services operated by other companies — see the privacy section below for exactly which, and when. Those services have their own terms, and their availability is outside our control.
Updates and support
Bug-fix updates for the version you bought are provided at no extra cost. Future major versions may be offered as a separate purchase. Support is provided by email and Telegram, in English, on a best-effort basis.
Warranty and liability
DubForge is provided as it is. We do not warrant that it will be free of errors, that its output will meet a particular quality standard, or that third-party services it connects to will remain available. To the extent permitted by law, our total liability to you is limited to the amount you paid for the licence.
Your practical protection is the refund policy directly below: if the software does not do what the sales page said it does, you get your money back.
Governing law
These terms are governed by the laws of Vietnam, where the seller is based.
That said, if you are buying as a consumer somewhere with stronger statutory protections than this document gives you, those protections still apply. A governing-law clause does not remove rights the law of your own country grants you, and we are not trying to use one to do that.
2. Refund policy
7 days, money back, no justification required. Email us from the address you purchased with and ask. That's the whole policy — everything below is just detail.
How to request one
Email n.surprise7@gmail.com within 7 days of purchase, from the email address you used to buy. Include your order or transaction ID if you have it — it makes the process faster, but we can find you without it.
You do not need to explain yourself. If you do tell us what went wrong we'll try to fix it, because we'd rather you end up with working software than with your money back — but that is entirely your choice, not a condition.
How long it takes
We process refund requests within 2 business days. The refund goes back to your original payment method. How quickly it appears after that depends on your bank or card issuer — usually a few business days, sometimes longer.
What happens to your licence
When a refund is issued, the licence ends. Please uninstall DubForge and stop using the licence key. Any videos you already exported are yours to keep and use.
Please try it first
This isn't a condition of the refund, just a request: install it and run one real video through it before deciding. Most problems people refund over turn out to be a setting or a missing resource download — both of which we can usually sort out in one email.
Chargebacks
If something has gone wrong, please email us before opening a dispute with your bank or payment provider. A refund request handled directly is faster for you than a chargeback, and it lets us actually fix whatever broke.
3. Privacy policy
Your video files stay on your computer. DubForge does not upload your footage anywhere. Transcription, editing, subtitle rendering and export all run locally on your machine.
What leaves your computer, and when
Being precise about this matters more than sounding good, so here is the complete list:
- Subtitle text, when you generate a dub with the standard voices. The built-in neural voices are an online text-to-speech service operated by Microsoft. Generating a dub sends the text of your subtitles to that service to be spoken. Your video and audio files are not sent.
- Subtitle text, when you translate. The text of your subtitles is sent to the translation provider you have selected. If you plug in your own OpenAI or Google AI Studio key, it goes to them under your account and their terms. If you run a local model through Ollama, nothing leaves your machine at all.
- Resource downloads. When you download an optional model through Resource Manager, the app fetches those files. That is an ordinary download, and it carries no information about your projects.
Speaker detection, subtitle rendering and video export all run entirely on your own machine. Nothing is sent anywhere for them.
What the application collects
DubForge contains no analytics, no telemetry, and no usage tracking. Licence verification is performed offline on your machine using a cryptographic signature — the app does not contact any activation server, and we have no way to see when or how often you use it.
Your projects, settings and exported videos are stored on your own disk, in folders you choose.
What we hold as the seller
When you buy, our payment platform passes us the information needed to complete the sale and support you: your name, email address, purchase details and transaction ID. We use it to deliver your licence key, to answer support requests, and to handle refunds. We do not sell it, and we do not add you to unrelated marketing lists.
Card and payment details are handled by the payment processor. We never see or store them.
Your rights
Email us to ask what we hold about you, to correct it, or to have it deleted. Note that we may need to keep basic transaction records where the law requires it.
Cookies and this website
This site sets no cookies of its own. There is no analytics, no advertising pixel, and no retargeting tag anywhere on it. Nothing about your visit is recorded by us.
Two things are worth naming because they involve other companies:
- Typefaces are loaded from Google Fonts. That request reaches Google's servers and, like any web request, carries your IP address. Google states it sets no cookies for this. If you would rather not have that happen, a content blocker stops it and the page still reads fine in a fallback typeface.
- Checkout happens on our payment platform, not here. Once you click a buy button you are on their site, under their cookie and privacy policies. The affiliate who referred you may be credited through their tracking.
If we ever add analytics, this section gets updated before it goes live — not after.